We want you to receive the correct tire chains for your application. Because tire chains are seasonal products, our return policy is designed to keep returns fair while helping customers get the right product as quickly as possible.
Return Authorization is required before sending items back.
Return Authorization Required
No returns will be accepted without a Return Authorization. Please start your request through our return portal before shipping anything back to TireChain.com.
Return Policy
- Returns must be received by TireChain.com within 15 days of receiving the item.
- Returns for a refund are subject to a 15% restocking fee.
- The customer is responsible for return shipping costs.
- Chains must be returned in new, unused condition.
- No returns will be accepted without a Return Authorization.
How to Start a Return
- Click the Start a Return Request button.
- Enter your order information in the return portal.
- Wait for return authorization and instructions.
- Pack the chains securely in the original box when possible.
- Ship the item back according to the return instructions.
Condition of Returned Tire Chains
Tire chains must be returned in new, unused condition. Chains that have been installed, driven on, damaged, modified, rusted, or returned with missing parts may not be eligible for refund.
Please include all original parts, bags, tags, tools, tensioners, instructions, and packaging that came with the product.
Before You Request a Return
Many tire chain fitment issues can be solved with installation help, tire size verification, or adjustment guidance. If you are unsure whether the chains fit, please contact us before returning them.
Tire chain fit can vary depending on tire brand, tread depth, load range, air pressure, and tire wear. Some tires, especially aggressive tread or Load Range E tires, may run larger than the printed tire size.
Frequently Asked Questions
Do I need approval before sending a return?
Yes. No returns will be accepted without a Return Authorization.
How long do I have to return my order?
Returns must be received by TireChain.com within 15 days of receiving the item.
Is there a restocking fee?
Yes. Returns for a refund are subject to a 15% restocking fee.
Who pays return shipping?
The customer is responsible for return shipping costs.
Can used tire chains be returned?
No. Chains must be returned in new, unused condition.
Need Help?
If you have questions about fitment, installation, or your return request, contact TireChain.com before shipping your return.
Phone: 814-248-3375
Email: customerservice@tirechain.com