TireChain.com Customer Service

Contact TireChain.com

Need help finding the right tire chains, checking fitment, asking about an order, or starting a return? Send us the details and our team will help point you to the correct tire chains for your vehicle, tire size, tire type, and driving conditions.

Send Us a Message

Use the contact form below for tire chain fitment help, product questions, order questions, shipping questions, or general customer service.

Tax-Exempt Orders

Tax-exempt customers must create an account and submit a valid tax-exempt certificate before placing an order. After the certificate is reviewed and approved, we will mark the account as tax exempt for future orders.

Please do not place an order and request a sales tax refund afterward. We are unable to refund sales tax after an order has been placed.

Submit Tax-Exempt Certificate

Please create a TireChain.com account before submitting your certificate. After review and approval, customer service will mark the account tax exempt for future orders. Please wait for approval before placing your order.

Accepted file types: PDF, JPG, PNG, HEIC, or WEBP. Maximum file size: 10 MB.

Upload Fitment Photo

Upload a clear photo of your tire sidewall, tire chains, clearance issue, or return fitment problem. This helps customer service check the tire size, chain fit, and possible fitment issue faster.

Accepted file types: JPG, PNG, HEIC, or WEBP. Maximum file size: 10 MB.

Important: If this is a return or fitment issue, please start at returns.tirechain.com so your request is handled through the return system.

Your email address is used only so we can respond to your request. We do not publish our customer service email address on this page.

Need Help Choosing Tire Chains?

TireChain.com helps customers find tire chains for passenger cars, pickup trucks, SUVs, commercial trucks, ATVs, UTVs, garden tractors, farm tractors, loaders, graders, forklifts, skid steers, and emergency traction needs. If you are not sure which chain style fits your tire or your driving conditions, contact us with your tire size, tire type, and how the vehicle will be used.

Different chain styles are better for different conditions. Ice, packed snow, mud, blacktop, concrete, plowing, off-road work, and highway driving can all require different tire chain recommendations. Our goal is to help you choose the correct chain before you order so you get the right fit, right traction, and right product for your vehicle and surface.

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