TireChain.com Customer Service

Contact TireChain.com

Need help finding the right tire chains, checking fitment, asking about an order, or starting a return? Send us the details and our team will help point you to the correct tire chains for your vehicle, tire size, tire type, and driving conditions.

Send Us a Message

Use the contact form below for tire chain fitment help, measurement help when you cannot find your tire size, product questions, order questions, shipping questions, or general customer service.

Tax-Exempt Orders

Tax-exempt customers must create an account and submit a valid tax-exempt certificate before placing an order. After the certificate is reviewed and approved, we will mark the account as tax exempt for future orders.

Please do not place an order and request a sales tax refund afterward. We are unable to refund sales tax after an order has been placed.

Can’t Find Your Tire Size?

Put MEASUREMENT in the subject line or at the top of your message. Since this page uses a contact form, choosing this reason will add MEASUREMENT and your tire measurements to your message before it is sent.

  1. Type of vehicle: truck, tractor, loader, mower, ATV, etc.
  2. Tire size from the sidewall, if available
  3. Tread width in inches
  4. Overall tire diameter in inches
  5. Sidewall height in inches
  6. Your telephone number
1 Tread Width Measure the outside width of the tread, from outer tread edge to outer tread edge.
2 Tire Diameter Measure straight across the tire through the center, from outside edge to outside edge.
3 Sidewall Height Measure from the edge of the wheel/rim to the top of the tire tread.
Leave blank if the sidewall size is missing or unreadable.

Submit Tax-Exempt Certificate

Please create a TireChain.com account before submitting your certificate. After review and approval, customer service will mark the account tax exempt for future orders. Please wait for approval before placing your order.

Accepted file types: PDF, JPG, PNG, HEIC, or WEBP. Maximum file size: 10 MB.

Upload Fitment Photo

Upload a clear photo of your tire sidewall, tire chains, clearance issue, or return fitment problem. This helps customer service check the tire size, chain fit, and possible fitment issue faster.

Accepted file types: JPG, PNG, HEIC, or WEBP. Maximum file size: 10 MB.

Important: If this is a return or fitment issue, please start at returns.tirechain.com so your request is handled through the return system.

Your email address is used only so we can respond to your request. We do not publish our customer service email address on this page.

Need Help Choosing Tire Chains?

TireChain.com helps customers find tire chains for passenger cars, pickup trucks, SUVs, commercial trucks, ATVs, UTVs, garden tractors, farm tractors, loaders, graders, forklifts, skid steers, and emergency traction needs. If you are not sure which chain style fits your tire or your driving conditions, contact us with your tire size, tire type, and how the vehicle will be used.

Different chain styles are better for different conditions. Ice, packed snow, mud, blacktop, concrete, plowing, off-road work, and highway driving can all require different tire chain recommendations. Our goal is to help you choose the correct chain before you order so you get the right fit, right traction, and right product for your vehicle and surface.

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